Shipping and Returns
Shipping within the Contiguous USA (lower 48) is free for orders over $100.00 USD. For Shipments under $100.00 USD in the Contiguous USA the shipping charge is $12.00 for all orders. If you are having your order shipped outside the Contiguous USA, including all APO/FPO/DPO addresses, please contact us to arrange shipping. We will do our best to find you the lowest shipping rates available.
Returns and Exchanges
- For returns and exchanges you must contact us within 30 days of receiving your order.
To make a return:
1. Include the original packing slip with order number if possible.
2. Ship prepaid with insurance for total value, to:S&R LLC, dba KenEdwardsPottery.com
329 E. 6th St.
Tucson, AZ 85705
- The refund will be issued immediately upon receipt of the returned items by our shipping department.
- The original shipping will only be refunded if we made a mistake with your order.
If you are approved then your refund will be processed and the credit will automatically be applied to your credit card or original payment method within 7 business days.
Goods damaged during shipment are extremely rare and nearly non-existent. Should an item become damaged during shipment please contact us as soon as possible. If the item is damaged or incorrect, we will issue a refund or send the correct item with no further charge.
We want you to be satisfied with your purchase.
Please remember that the design on the piece you receive is not going to match the design in the picture, and that this is not considered an error. Every Ken Edwards piece is unique.
If for any other reason you are not satisfied you are welcome to ship the item back to us, and we will issue a refund or send a replacement item.